HONEYSUCKLE, JASMINE & CLEMATIS COTTAGES

BOOKING CONDITIONS

Any Contract to hire Honeysuckle, Jasmine or Clematis Cottage is between you (the Hirer) and the Owner of the property and incorporates these Booking Conditions items 1 to 21 inclusive.

1. GENERAL

The Contract takes effect upon confirmation of your booking by your submission of a booking form and payment (deposit and/or full payment). Such action also signifies your  (the Hirer) full and unconditional agreement to these Booking Conditions.

Your booking should be for holiday purposes only unless otherwise agreed in writing. These properties must not be used for any other purpose such as but not limited to party purposes, weddings or filming without the Owners prior written agreement. The cost of any breakages, losses or excessively heavy cleaning required will be the responsibility of the Hirer and may be charged to the Hirer by the Owner.

2. PERSONAL DETAILS

The Hirer warrants that personal information provided by the Hirer to the Owner at the time of booking and subsequently shall be correct.

3. BROCHURE, ADVERTISED DETAILS, MODIFICATIONS & DESCRIPTIONS

Every effort has been made to ensure that the holiday home and facilities descriptions are correct. The Owners reserve the right to make modifications and/or deletions to the specifications and facilities that are considered necessary in the light of operating requirements. In the interests of continuing improvements, the Owners reserve the right to alter or delete furniture, fittings and facilities without prior notice.

The Owner does not accept responsibility and shall not be liable in any way for any changes, omissions or defects that may affect the property, its amenities or facilities.

4. YOUR HOLIDAY

HOUSE

All tariffs are quoted and payable in British Pounds Sterling (£) per week for the holiday home, equipped as described. Bookings are made as stated in the booking confirmation issued by the Owner to the Hirer, or as may be subsequently agreed by the Owners in writing.

The Hirer can arrive at your accommodation from 1500 hrs on the start date of your holiday. However, in view of the likelihood of early ferry arrivals in high season, you are welcome to leave your car parked and make use of the garden. The holiday home must be vacated by 1000 hrs on your final date of hire and must be left in a clean condition. Failure to comply with the timings may result in the Owner charging the Hirer for additional hire and / or other costs incurred.

The Hirer agrees to keep the house clean and tidy and to leave it in a similar condition of cleanliness to when you arrived. Any additional cleaning of the property, following your departure, beyond the normal amount reasonably required, may be charged as extra by the Owner to the Hirer.

The maximum number of persons allowed in the holiday cottage is shown in the advertised particulars and that stated on your booking form and booking confirmation except by the prior written agreement of the Owners. Additional persons, except babies in cots, may not be accommodated. The Owners reserve the right to terminate the hire without notice and without refund for a breach of this condition.

Fuel included:

Where fuel is included in the rental this does not mean “unlimited”. Central heating systems will be set on timers for certain periods of the day to keep the house acceptably comfortable in all seasons.

For those who have special requirements outside the above parameters, it is possible to pay a supplement for additional fuel and central heating. Please contact the Owners should you wish to arrange this.

5. UNSUITABLE HIRERS

The Owners reserve the right to decline a booking or refuse to hand over a holiday home to any person or group where, in the sole opinion of the Owners the Hirer/s are not suitable.

The Owners reserve the right to repossess the accommodation at any time where damage has been caused by the Hirer or any member of the Hirer’s party.  In such cases, the Owners will not be liable to make a refund of any portion of hire terms paid. The Hirer shall also be fully liable to the Owners for the costs of repair and / or replacement.

6. PETS & OTHER ANIMALS

No pets or other animals are allowed within the holiday home at any time except guide dogs, the requirement for which must be clearly stated in any request for booking. Guide dogs must not be exercised within the grounds of Chestnut Mews. Guide dogs must not be allowed on soft furnishings, and must not be left unattended in a property.

7. SMOKING

Smoking is strictly prohibited within the holiday homes.

8. YOUR BOOKING

You must be 21 years or over when you book the accommodation.

The Owners has the right to refuse any booking prior to the issuing of any confirmation in writing. When you receive your confirmation you must check all the details carefully for accuracy and contact the Owner immediately if you find any discrepancy.

9. RENTALS AND CHARGES

The Owners will hold a provisional booking for ten (10) calendar days but does not guarantee that this will still be available at the end of this ten (10) calendar day period.

In order to secure a booking you need to pay a non refundable deposit payment of £150 per booking, or per week if multiple weeks are being booked. On receipt of your booking form, deposit, booking fee and any other relevant charges, the Owners will confirm your booking in writing. You are then responsible for the whole of the hire terms and the balance of the rental, which is due no later than eight (8) calendar weeks prior to your arrival.

Please note that if your holiday is within the eight (8) calendar week period, you are required to pay the full rental on booking.

Please ensure that sufficient funds are available to cover your cheque as there is a £25 charge for any returned cheques.

10. CHANGES TO RESERVATIONS BY YOU

Should you wish to change your reservation once the Owners have issued a confirmation to you, the Owners may have to treat this as a cancellation of the booking which would then be subject to cancellation charges which may be as much as the total amount paid. The Owners will advise you if this is the case and you will have the option to continue with the first reservation. Should the Owners be able to transfer your booking to another property or date there may be an additional fee due which will be advised to the Hirer at the time.

11. RESERVATION CANCELLATION OR ADJUSTMENT BY OWNERS

The Owners hope that it does not have to either cancel or adjust your booking in any way: however, as unforeseen problems and / or circumstances do occur the Owners would contact you immediately to discuss any proposed cancellation or adjustment. If any proposed adjustment is unacceptable to you, or the rental more than you wish to pay, the Owners will refund all of your original rental deposit and any other rental payment paid by you for the holiday property. Except where otherwise expressly stated in these Conditions, the Owners shall not be liable in any way for its changes, cancellations and adjustments.

12. CANCELLATION BY YOU (HIRER)

PLEASE ENSURE THAT YOU ARE PROTECTED BY CANCELLATION INSURANCE

If you have to cancel your reservation you must telephone the Owners on the number shown on your booking confirmation as soon as the reason for the cancellation occurs. You must also confirm your cancellation to the Owner in writing by first class post, copied via e-mail. The day on which the Owners receives the written confirmation of cancellation is the day on which your reservation is cancelled. Deposits and balances are non-refundable in the event of a cancellation and will be forfeited.

Please note that should you cancel your booking prior to the balance due date (i.e. eight (8) weeks prior to your arrival date), the balance due amount still remains payable by you. The balance is refundable (less an administration fee of £70) only if the Owners has been able to re-let the holiday subsequent to your cancellation. The Owners recommend that you take out holiday insurance that covers you for this.

13. HOLIDAY INSURANCE

The Owners do not provide any holiday insurance and recommend you take out comprehensive travel insurance at the time of booking your holiday.

14. COMPLAINTS

The Owners hope that you will not have any cause for complaint but in the event of a problem arising, you must contact the Owners immediately so that any problem may be speedily resolved, as the Owners must where applicable be given the opportunity to rectify the problem. Some problems are very easily rectified if notified. If, after this, you feel that the problem has not been resolved then you must, within seven (7) days of the end of your holiday, put your complaint in writing to the Owners.

15. HIRER’S PROPERTY

The Owners do not accept any liability, and the Hirer expressly waves the right to any claims against the Owner for loss of, or damage to, personal effects, baggage, motorcar, motor car accessories, or any other item belonging to or in the possession of the Hirer or to any member of hirer’s party. Within the accommodation, garden, facilities and car park.

16. PERSONAL INJURY

The Owners do not accept any liability, and the Hirer expressly waves the right to any claims against the Owner for personal injuries or accidents of what ever nature whilst using the play equipment, pool, leisure facilities or within the accommodation, garden and car park sustained by the Hirer or members of their party.

17. LIABILITY

In issuing to the Owners a booking form and deposit you agree to indemnify the Owner against all loss and damage arising directly or indirectly to the property and its contents from any deliberate or negligent act or omission by yourself, or any other person or animal accompanying you or any member of your party.

The Owner is insured against loss or injury through their negligence. The use by you and any members of your party of the holiday house or its facilities is entirely at your own risk.

18. HIRER’S RESPONSIBILITY

The Hirer is responsible for the holiday home and its equipment during the period of hire and is expected to take all reasonable care of it. The holiday home is let fully furnished.  Bed linen and towels are provided except beach and pool towels.  You are advised to check upon arrival and report any shortcomings, damage or missing items immediately to the Owners so that the matter can be remedied for you.  The Hirer undertakes to report and pay for any damage caused to the holiday home or for equipment, furniture, fixtures and fittings which are lost, damaged, broken or stolen during occupancy of the holiday home.  Unsuitable substitutes are not acceptable. All the holiday home, grounds, facilities, equipment, furniture, utensils etc, must be left in a clean condition at the end of the hire period.  A charge may be made by the Owners if any additional cleaning is required.

19. Complimentary Leisure Facilities

In relation to complimentary leisure facilities, the Hirer acknowledges and expressly agrees to the following: These facilities are complimentary with any booking for which no charge or payment is included within the agreed booking tariff. The facilities are subject to availability, and are owned and operated by an independent third party over which the Owner has no control and for which the Owner has no responsibility. The availability and use of the complimentary leisure facilities may be withdrawn or cancelled by the Owner and/or the third party owner at any time. All facilities are used by the Hirer and members of their party at their own risk and in this regard the Owner accepts and has no responsibility or liability. In relation to any use of the complimentary leisure facilities the Hirer and members of their party expressly wave the right to any claim against the Owner.

20. LAW

This Contract is made between you (the “Hirer”) and the Owner in England and is governed by and subject to the English Law.

21. DISPUTES

Any dispute, difference or question which may at any time arise out of the Contract or the subject matter thereof, shall be referred to an Arbitrator to be agreed upon between the parties in accordance with the provisions of the Arbitration Act 1950, or any statutory modifications or re-enactment thereof for the time being in force.

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